Work From Anywhere

Ensure work from home agent - audio, video and network performance.

Chosen by the top contact centers providers.

Most contact centers whether on premise, hybrid or in the cloud have incorporated a WFH agent workforce due the multi benefits that if offers.

Having a work from home environment has shown to aid contact centers in the challenge of agent shortage, since location is no longer a restriction in sourcing agents. It also relieves work force management enabling additional agents to join a shift from a home environment during peak times. Furthermore, companies can benefit from reduced real estate costs while agents save time and money on transport, wardrobe, caregiving and more, such that 65% of agents feel that WFH improves their quality of life*.

*MetrigyBenchmark_2021_Q3

AudioCodes WFH Solutions for Any Contact Center Platform:

• • Automatic call quality optimization
  • Proactive per agent, real-time call monitoring
  • Call quality reports
  • Preserves the call center’s existing functionalities
  • Embedded in AudioCodes market-leading SBC for maximized security
  • No need for external gateways and servers

Connectivity Overview