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The global contact center market is rapidly expanding with increased adoption of new technologies such as AI, chatbots, mobile applications and the cloud. AudioCodes offers a wide range of innovative voice solutions that allow you to effortlessly unlock the potential of digital transformation and quickly become an intelligent contact center, all with your EXISTING platform.

AudioCodes’ Live CX is a portfolio of solutions based on our field-proven technology used by hundreds of contact centers around the globe. It enables you to easily connect to customers and agents – no matter where they are – on any voice channel, and introduce voice automation, all while controlling your budget and maintaining a high level of voice quality and service availability.

AudioCodes’ Live CX for contact center solutions cover:

    • Conversational AI frameworks integration
    • Agents’ work from anywhere
    • Voice and video click-to-call from your websites and mobile applications
    • SIP trunk and BYOC connectivity
    • Call connectivity with Microsoft Teams

AudioCodes’ Live CX is a portfolio of solutions delivered as a cloud service or managed at the customer data center. The offering is available via AudioCodes’ global community of partners and service providers, so you can get the best fit for your company’s unique needs.

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Live CX Overview

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