All contact centers, regardless of industry vertical, need to handle customer service and sales smoothly, across all channels and all methods of communication. As voice calls are the leading communication method, contact centers must ensure high-quality voice calls when connected to different SIP trunk services.
AudioCodes Live CX SIP Trunking offers a connectivity solution that forms an effective demarcation point between the contact center’s VoIP network and the service provider’s SIP trunk, performing SIP protocol mediation and media handling (interoperability), and securing the enterprise VoIP network. The SIP Trunking connectivity solution is delivered as a cloud service or is managed at the customer data center, and is designed for on-premise or cloud contact centers (BYOC).
