Many contact centers require connectivity to unified communications platforms. The logic behind this requirement is to enable outbound and internal communication with the contact center and allow agents to communicate simultaneously with back office employees as well as with customers via the contact center platform.
AudioCodes Live CX offers certified Microsoft Teams Direct Routing connectivity that simplifies the integration of Microsoft Teams with the contact center infrastructure. It provides seamless, rapid and cost-effective integration with Microsoft Teams enabling high quality voice collaboration. The Microsoft Teams Direct Routing connectivity solution can be delivered as a cloud service or managed at the customer data center.