With a consultative approach in a discovery workshop, our experts will work through your vision for contact center innovation helping you clearly identify the scope, concept, budget and required operational aspects of rolling out your Innovative Contact Center solution.

Outcome: High level design document.

Now that we have clarified the vision, requirements and the parameters of success, we are ready to start detailing the roll out plan. In this stage, we will coordinate installation, configuration, cut-over practices, training, and delivery procedures and schedule.

Outcome: Project plan document.

Here we deploy and configure the session border controllers (SBCs), WebRTC gateways and other solutions for connecting your customers and agents to the contact center environment. Our engineers will make sure the process is quick and smooth. When required, we will also mobilize our on-ground staff to deliver, deploy and configure the products required to bring your service to life.

Outcome: Our engineers are smoothly rolling out your service and delivering regular progress reports.

We now have your service up, configured and running. Your organization can start harvesting the benefits of advanced customer collaboration and remote work. We are now working behind the scenes to monitor the service, identify faults and apply corrective measures, and continuously manage the lifecycle of your project.

Outcome: Your service is up and running, and we are delivering periodic status reports.