Today’s world of self-service business websites and apps are designed to make customer journeys quick and seamless. However, sometimes a quick call to a contact center agent is necessary to close an online sale or to get technical support after a purchase.
AudioCodes Click-to-Call solution enables customers to call an agent simply by clicking on a dedicated button, strategically placed in a company’s website, mobile app or self-service kiosk. The agent receives information about the customer’s journey, increasing efficiency and reducing call times. Available as a hassle-free managed service, AudioCodes Click-to-Call is easy to implement and can be deployed in any SIP-based contact center environment.